Going from Customer Service Amateur to Professional

One of the big differences between an amateur and a professional is taking the extra step. I love to play hockey, and I’ve noticed that many players will take a shot but then fail to follow through on a possible rebound. A professional follows through every time. I see the same thing in customer service. Are you taking your shot, but failing to take the extra step like a professional? Learn how to follow through more effectively in this week’s video!

Shep Hyken

About Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.