Going from Customer Service Amateur to Professional
One of the big differences between an amateur and a professional is taking the extra step. I love to play hockey, and I’ve noticed that many players will take a shot but then fail to follow through on a possible rebound. A professional follows through every time. I see the same thing in customer service. Are you taking your shot, but failing to take the extra step like a professional? Learn how to follow through more effectively in this week’s video!