Getting Customer Service Right

August 30, 2021 // Shep Hyken
Getting Customer Service Right

Thanks to negative experiences, many people look upon customer service interactions with dread. Even getting the basics of customer service right can help your business stand out, and deliver positive experiences for customers that resolve their problems, answer their questions, and improve their relationship with your company.

Learn more in this week’s video!

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.