Friday 5 for May 26th, 2017
GSB TV: Mastering Customer Service Over the Phone
With: Ricardo Jimenez and Chris Barnes
Delivering great customer service over the phone is an important part of providing an outstanding customer experience. Many customers will call in with problems or questions… Watch session
Outsourcing? Make Sure Customization is a Priority
By Ben Walker
What’s the value of outsourcing as a small business owner? A large part is access to experts the owner doesn’t have in-house, and customization is a huge component of that. When… 6 minute read
Why You Need Well-Defined Sales Processes
Making sales is not a matter of luck or sheer charisma—it is a process. With a consistent, methodical sales process, you will get better results than with a slapdash approach. Even… 5 minute read
How to Build Your Integrated Marketing Plan
By ADP
Don’t rely on a slap-dash marketing plan that just consists of different pieces all thrown together at random. Instead, take a comprehensive approach and build an integrated… Read article
Create a Frictionless Customer Experience
By Shep Hyken
If you’re trying to create a great customer experience, look at places where you’re putting the responsibility on the customer rather than on yourself. What does that… Watch video
