Friday 5 for March 23rd, 2018


How to Not Crumble When Your Small Biz Reaches 50 Employees

By Deborah Sweeney

Recently, I hit the 50 employee mark with my small business which is, in a word, awesome! When I think about how far we have come over the years, all of the offices we’ve worked out of… 3 minute read

Do Your Verbals, Vocals, and Visuals Match?

By Will Adams

While email, texting, and instant messaging have improved our ability to communicate quickly, our overreliance on them may be undermining our ability to communicate successfully… 3 minute read

Are You a Victim of the Customer Service Gap?

By Shep Hyken

Surveys have found that as many as 80 percent of companies think they have “superior” customer service; customers disagree. Closing the gap—or even reversing it—starts by… Watch video

Why Small Businesses Should Think About Cybersecurity


Cybersecurity isn’t just a concern for the big companies. It affects businesses of every size, and as many as half of all small businesses experienced cybersecurity issues in the past year alone… Read article

How Much Does It Cost to Replace an Employee?

By Bill Wortman

Employee turnover is the attrition of employees through voluntary or involuntary terminations. Employee turnover results in costs (internal and outside services) to the employer… 2 minute read


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