Friday 5 for July 7th, 2017


The Best Customer Service Line

By Shep Hyken

What’s the best customer service line you’ve ever heard? Is it empathy for a customer’s problem? An explanation of the problem? A timeline for a solution? In conversation with the… Watch video

Red Tape in the Restaurant Biz


If you’re planning on opening your own restaurant business, you may not be aware of all the different types of red tape you’ll have to get through first. There are zoning laws, building… Read article

Filings for a Sole Proprietorship

By Bill Wortman

If you plan to operate your business under a name other than your legal business name, you will need to file for a DBA (short for “doing business as”) registration. In some jurisdictions… 2 minute read

4 Reasons to Love Complaints

By Deborah Sweeney

We all know that one person who loves to complain. It feels as though they always have something negative to say about the food, or the service, or whatever they deem sub-par… 3 minute read

3 Tips for Business Owners

By Dan Fontaine

When you do make mistakes, don’t try to shirk your responsibility. It’s important to admit them, own them and move on. Work to make things right with the customer. Work to make… Watch video


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