Friday 5 for July 28th, 2017


Learn How to Measure the Right Numbers in Your Business


What numbers are you measuring in your business? If the only number you’re watching is your bottom line, you might want to start looking at some other more underlying bits of data… Read article

How Customer Services Changes—and How It Stays the Same

By: Shep Hyken

Things change quickly in business today. Innovations in technology touch on almost everything we do. So naturally, many people ask me about how customer service is changing… Watch video

Do You Know What You’re Failing At?

By: Fran Tarkenton

True knowledge is a start, not an end. It is a question, not an answer. When Walmart’s Sam Walton or Home Depot’s Bernie Marcus sought meaningful and productive knowledge, they… 2 minute read

The Brand of You

By: Will Adams

There’s real value in identifying your personal brand, giving yourself a recognizable voice, and then leveraging it appropriately. It can be a very challenging, introspective, and yet… 5 minute read

Paying Employees for Training Activities

By: Bill Wortman

In accordance with Department of Labor (DOL) regulations promulgated under the Federal Fair Labor Standards Act (FLSA), when training is job related, employees must… 3 minute read


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