Friday 5 for July 27th, 2018


Do You Treat All Customers Equally?

By Shep Hyken

Do we treat all customers equally? Or are some customers treated, well, a little more equally? I see businesses all the time that provide better service to customers who come by more often or… Watch video

How to Deal with Anger in Business

By Will Adams

No matter what you or I have been told, business isn’t just business. Business can be just as personal as other aspects of our life. This is especially true for entrepreneurs, whose entire livelihood is dependent… Read article

Taking a Positive Approach to Employee Discipline


Are your employee discipline policies focused on punishment, or are you more focused on offering positive guidelines? Done right, a more positive approach to employee discipline can improve morale… Read article

Innovation Builds on the Past

By Fran Tarkenton

For a solid example of true innovation, we can do no better than to turn to the most prolific innovator in American history, Thomas Alva Edison, who was awarded a record 1,093 U.S. patents, including… Read article

Motivating Salespeople

By Bill Wortman

Certainly there needs to be accountability and performance evaluation measures in place, but good motivation by management is always rooted in reward systems rather than fear in the workplace… Read article

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