Friday 5 for July 21st, 2017


GSB TV: The Rules for Giving Positive Reinforcement

With: Will Adams and Matt Tarkenton

Using positive reinforcement can go a long way toward helping your team members, making them more satisfied in their work and more productive at the same time. In this week’s episode… Watch session

How to Create a Legacy for Your Business

By: Deborah Sweeney

What do brands like Coca-Cola, Apple, and Tiffany & Co. have in common? They are all iconic legacy brands that are beloved and recognizable on a global scale. For small businesses… 3 minute read

Who Drives Customer Service Culture in Your Organization?

By: Shep Hyken

Is there one person in your organization who, above all others, drives your customer service culture? That person is The Force Within. Their extra effort stands out, and their enthusiasm… Watch video

How to Conduct More Effective Interviews


When you’re ready to hire a new employee, it’s important to find the best employee who will fit in with your organization and meet your company’s needs. The interview is one of the most… Read article

Filing a Patent

By: Bill Wortman

A patent for a product or business process invention is the grant of a property right to the inventor. Patent protection prevents others from using a product or business process invention… 3 minute read


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