Friday 5 for the Week of September 21st, 2015


Business Mentoring: Culture Means Empowerment

By: TJ Muehleman and Fran Tarkenton

TJ Muehleman of Standard Code and We&Co equates culture with empowerment. What does that mean? As a leader, he wants to build a culture where everyone has the… Watch episode

What is this “Digital Marketing Dashboard,” Anyway?

By: Rachel Baker

The Digital Marketing Dashboard is the first thing you see when you log in as a member. So what is the big deal with this dashboard anyway? Well, first see if you answer “yes” to… 2 minute read

Get Inspired by Great Service

By: Jason Whitman,

We all have service experiences every day. At the convenience store, restaurants, online shopping, almost every commerce experience has an element of service. When it’s… 3 minute read

Invest in Your Career and Your Family

By: Fran Tarkenton

Give yourself a test. Are you ever too busy to return a phone call from a family member, an employee, a customer, a vendor? Do you delay answering emails as long as you possibly… 2 minute read

An Amazing Customer Service Idea: The $5 Lifeboat

By: Shep Hyken

The second-generation owner of a chain of Ace Hardware stores, Tom Glenn, tells an inspiring story about his father, Elder Glenn. Elder Glenn was working in the hardware… 3 minute read

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