Friday 5 for the Week of October 6, 2014


Miss something this week? We’re watching out for you like Lassie at the well.

If you like these, feel free to share ’em with the hashtag #Friday5. There’s plenty for all.

By the way, anyone seen Timmy?

Business Mentoring Series: What to Do When Your Negotiation Hits a Speed Bump

Negotiations don’t always come to a resolution right away. Even with the right preparation and mindset, the best negotiators hit speed bumps. That’s when the pause button comes in handy, giving you an opportunity to get clarity on what is happening… Watch Episode

Leaders Know What They Don’t Know

When a leader is able to confidently say, “I don’t know,” and then quickly move to finding an answer, the stronger that leader (and everyone around them) becomes. Here are three ways to turn the phrase “I don’t know” into an opportunity to lead… Read more

Why You Should Give Customer Service Guidelines, Not Rules

Two words that can be deadly to a business are “company policy.” Policies are often used as unbendable rules that are not conducive to customer service and creating a customer-focused company atmosphere. Let me share a story with you to illustrate the point… Read more

4 Free Social Media Listening Tools Every Small Business Should Be Using

I think most business owners have grasped the importance of having some presence on social media; but now the question becomes what to do with it. It’s great that you’re there; but if you aren’t putting it to productive use, you’re really just making noise… Read more

Consultant’s Corner: Filing a Patent

A patent for a product or business process invention is the grant of a property right to the inventor. Patent protection prevents others from using a product or business process invention for commercial purposes without the permission of the inventor. There are two basic types of patents… Read more


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