Friday 5 for the Week of June 8th, 2015

Press Release: GoSmallBiz.com has joined with ADP to offer small business payroll, tax and HR solutions

By: GoSmallBiz

Small business owners can easily access the operational resources and support they need to run and grow their businesses thanks to a new relationship between GoSmallBiz.com and ADP… 3 minute read

Business Mentoring Preview: Value the Customer and Your Community

With: Jonathan Pascual and Fran Tarkenton

A successful entrepreneur must learn the mind of the customer, and better appreciate the importance of understanding every aspect of the customer experience… Watch episode

[Video] Small Business Stories: Geoff Wilson on a Passion for Growth

By: Dan Fontaine

Passion is commonly cited as a necessary ingredient for business growth. Geoff Wilson of 352 Inc. says that it’s not just passion per se that you need, but a passion for growing a business… 2 minute video

What is the Velocity of Your Customer Service?

By: Shep Hyken

The very best companies practice proactive service, aiming to anticipate the customer’s needs before the customer even has to ask. Respond rapidly and proactively anticipate… 2 minute read

Are You Trying to Be a Hero, or a Leader?

By: Fran Tarkenton

None of us knows everything. Teams require relationships built on trust, but that trust has to go both ways. The team trusts its leader, but the leader has to trust the team, too… 3 minute read

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