Friday 5 for the Week of August 3, 2015


Business Mentoring: Why Emotions Matter

With: Joan Kingsley and Fran Tarkenton

The most common management tactic is based on fear, but playing on the fear emotion has very real consequences for how people behave. Emotions matter, and affect everyday… Watch episode

Free Can Be a Great Customer Service Strategy

By: Shep Hyken

Giving away something of value for free can be one of the most effective ways to provide great customer service. The cost of the item or service might be small for you, but… 3 minute read

Small Biz Stories: Can Entrepreneurship Be Taught?

By: Dan Fontaine

There are many different paths to becoming an entrepreneur, and the question of whether you can teach someone to become one is important for encouraging the growth and… 3 minute video

Start with a Winning Culture

By: Fran Tarkenton

In the end, it’s the culture that matters. Culture trumps strategy and ability. In business, I’ll bet on a group of people who are working together and focused on moving as a team… 3 minute read

Should I Lend Money to a Friend?

By: Ted Jenkin

You get a call and a question comes out of left field: “I know things have gone well for you in your business career, and I’ve hit a tough patch in life. Do you think you could loan… 4 minute read

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