Friday 5 for June 14th, 2019


Everybody Needs a Coach

By Fran Tarkenton

Many of us underestimate the power of coaching. In sports, coaches make players better—as long as the player will listen to the coach. Why does it work? It’s because coaches have a vast experience… Read article

Surprise & Delight…or Just Delight?

By Shep Hyken

Perhaps you’ve heard of the concept of “Surprise & Delight” in customer service. But is it really such a good idea? I believe that the key focus should always be on delight. The time to surprise… Watch video

Have You Considered Managed Payroll?


Managed payroll can be a key solution for businesses that are worried about keeping in compliance with wage and hour laws. Especially with ongoing changes to these laws, like new… Read article

Keeping the Entrepreneurial Spirit Alive

By Matt Tarkenton

To have a sustainable business, one that will weather new challengers, new technologies, and new times, you have to retain that entrepreneurial spirit. You have to reinvent yourself for each… Read article

Business Succession Agreements

By Bill Wortman

Business succession planning refers to the planning for changing ownership of business interests. There is no one document that does effective business succession planning. You can… Read article


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