Friday 5 for July 3rd, 2020


Update Your GoSmallBiz Mobile App

We’ve made some recent updates to the GoSmallBiz mobile app, available on the App Store and Google Play. If you do not have automatic updates turned on, please update your app to ensure the best possible experience!

The Balance of Building Trust


A culture of trust in your business is the foundation for high employee engagement, which drives success. But how do you build that trust? A challenge for leaders is to walk the line by building… Read article

The Experience Gap

By Shep Hyken

Mind the gap! In fact, there are a lot of “gaps” you should be concerned about in your business. The one I want to talk about today is the expectation gap—the gap between the experience your customer… Watch video

Covering Your Business

By Alejandro Castro

One of the primary tools in a business owner’s arsenal to protect themselves is the use of contracts. But initiating a legal consultation to draft every simple non-disclosure or lease agreement can add up… Read article

How to Hear the Customer Out in Three Easy Steps

By Deborah Sweeney

There are some customers that just want to be heard. We all know the type—they aren’t so much upset with your company as they just want your company to hear them out. In fact, these types… Read article

GoSmallBiz offers small business consulting, CEO advice, and an extensive online learning center for small businesses and entrepreneurs. The mission of is simple – to improve the lives of its customers and give them a better chance at success. The GoSmallBiz business specialists have hundreds of years of combined business experience in both private and public companies, and represent all major industries and professions, including CPAs and specialists in finance, sales, marketing, HR, IT, and operations.