Friday 5 for July 19th, 2019
What to Do with an Angry Customer When It’s Not Your Fault
By Shep Hyken
What do you do when a customer is upset about something that’s out of your control? It’s one thing when a customer is mad about something you did; you can go to work fixing it. But when… Watch video
Follow Best Practices, Not Fads
By ADP
Are you implementing HR best practices, or are you following passing fads and trends? Are you even sure which is which? “Talent management” is one of the biggest concerns among… Read article
Don’t Disown Your Failures
In my experience, on the field, in the huddle, in the locker room, in the marketplace, in the venture capital meeting, and even at the cocktail party, almost no one is willing to talk about failure… Read article
How to Keep the Office Movin’ and Shakin’ During Slow Times
One of the best ways to gain one more customer is to keep your employees happy: your people who deal directly with the people. And sometimes, sales get slow and morale begins to droop… Read article
Motivating Salespeople
By Bill Wortman
Certainly there needs to be accountability and performance evaluation measures in place, but good motivation by management is always rooted in reward systems rather than fear in… Read article
