Friday 5 for January 24th, 2020


New Year, New Customer Service Ideas (Part 2)

By Shep Hyken

Last week we talked about 10 ideas you can implement to create a great customer experience in 2020. And now we’re back with part 2, and our second set of 10 customer service practices. These are… Watch video

Are You Limiting Your Unemployment Tax Exposure?


State unemployment taxes are a little different from other taxes, in that businesses can take specific steps to limit their exposure. With proper research and preparation, a business can save… Read article

See the Signs: Why Attention to Every Detail Matters

By Fran Tarkenton

One of my most trusted mantras throughout my life has been that we all have to read the signs. The signs are everywhere. The signs are reality. If we look at reality, at what is happening around us… Read article

The 4 Best Ways to Maintain a Business Partnership

By Deborah Sweeney

Partners make for a wonderful business asset for a number of reasons. They expand your customer base and reach, they give you a fresh perspective on your own business, and they provide… Read article

Hiring Your First Employee

By Bill Wortman

When growing a business, entrepreneurs typically reach a point in the process where they must consider the prospect of adding staff. There are several important things to consider… Read article

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