Friday 5 for August 2nd, 2019
Why Customer Service Reps are Like Boxers
By Shep Hyken
What does a customer service representative have in common with a boxer? They both have to be able to take a punch—literally for the boxer, metaphorically in customer service. But customer service… Watch video
Paid Family Leave Requirements
By ADP
While there are no federal legal requirements for paid family leave, several states already have laws on the books, some have laws that will go into effect in the next few years, and many other… Read article
Success is Not an Accident
One of the many lessons I learned playing football that has completely translated into my life in business is that success doesn’t happen by accident; it takes a lot of hard work. Every player on the team… Read article
The Art of Friendly Networking
If you can recall being on the playground, meeting a new playmate on a jungle gym, and being able to make an instant friend on the spot as a child, you can understand the appeal of networking… Read article
Resources for Measuring Customer Service
By Bill Wortman
Managing and measuring customer service varies by type of business products and services and can include counting customer calls and inquiries, measuring response time, customer surveys… Read article
