Friday 5 for February 17th, 2017


GSB TV: Key Metrics to Track in Google Analytics

With: Ed Fox and Edwin Bevens

Knowing how to use Google Analytics and understand the data that it provides can give you the insights you need to make any necessary adjustments to improve your website… Watch session

How to Handle Disappointed Employees


When you hand out a promotion to one of your employees, you will likely have one very happy team member. But you could also have some other people on your team who… Read article

What If You Can’t Pay Your Small Business’s Tax Bill?

By: Deborah Sweeney

Tax season can be a very frightening time of the year for a small business owner. Technically, anyone who expects to owe more than $1,000 to the IRS in taxes is supposed to… 4 minute read

Business Bad Debts

By: Bill Wortman

Bad debt deductions depend upon the accounting method you use (cash or accrual) and other factors; however, a business can generally only deduct a business bad debt for… 3 minute read

What is the Velocity of Your Customer Service?

By: Shep Hyken

The CEO of Busey Bank, Van Dukeman, has an interesting concept he calls the Velocity of Business. I heard his presentation on the subject of how quickly a business moves… 3 minute read


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