Friday 5 for August 11th, 2017


The Right Process Can Reduce Customer Complaints

By: Shep Hyken

Many problems that cause customer complaints boil down to a failed process. Good intentions can be ruined by human error, and create a bad experience—a Moment of Misery—for… Watch video

How to Handle Wage Garnishment


Around 7 percent of employees had their wages garnished at some point between 2011 and 2013, and depending on a business’s industry, between 23 and 50 percent of companies… Read article

Embrace Failure!

By: Fran Tarkenton

Most people—especially leaders, executives, managers, CEOs, administrators, chairpersons—avoid failure, both word and subject, as they would day-old sushi or… 2 minute read

Managing in Cyberspace

By: Matt Tarkenton

Managing your employees in an office setting requires a fairly common protocol. You can stop by their desks at any given time to check and see how their work is going, or you can organize… 4 minute read

Transferring Business Ownership to a Spouse

By: Bill Wortman

The transfer of the LLC ownership to your spouse will have to be properly documented for legal and tax purposes. In addition to the proper legal documents between the parties, there are… 7 minute read


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