Friday 5 for August 11th, 2017
The Right Process Can Reduce Customer Complaints
By: Shep Hyken
Many problems that cause customer complaints boil down to a failed process. Good intentions can be ruined by human error, and create a bad experience—a Moment of Misery—for… Watch video
How to Handle Wage Garnishment
By: ADP
Around 7 percent of employees had their wages garnished at some point between 2011 and 2013, and depending on a business’s industry, between 23 and 50 percent of companies… Read article
Embrace Failure!
By: Fran Tarkenton
Most people—especially leaders, executives, managers, CEOs, administrators, chairpersons—avoid failure, both word and subject, as they would day-old sushi or… 2 minute read
Managing in Cyberspace
By: Matt Tarkenton
Managing your employees in an office setting requires a fairly common protocol. You can stop by their desks at any given time to check and see how their work is going, or you can organize… 4 minute read
Transferring Business Ownership to a Spouse
By: Bill Wortman
The transfer of the LLC ownership to your spouse will have to be properly documented for legal and tax purposes. In addition to the proper legal documents between the parties, there are… 7 minute read