Friday 5 for April 20th, 2018


Book Review: Be Amazing or Go Home, by Shep Hyken

By: Edwin Bevens

Shep Hyken’s latest book, Be Amazing or Go Home, comes with a dramatic backstory. One of Shep’s employees suddenly developed a problem with tardiness, and general lackluster… 2 minute read

The Three R’s of Character

By: Will Adams

Life comes at you at fast. Real fast. As a leader, you must put time and effort into your priorities. To ensure you have adequate time to invest in those priorities, you must plan and… 4 minute read

Your Employees Need a Break!


Fewer and fewer American workers are taking time off. A recent study found that in a single year, 40 percent took no vacation, and fewer than half of those who did made it work-free… Read article

Is Your Customer Service Invisible?

By: Shep Hyken

Jeff Bezos once said, “The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.” The best customer service goes unseen, but… Watch video

Why You Need an Employee Handbook

By: Bill Wortman

An effective employee handbook that lays out all company policies can be a great benefit to your small business. Although there’s no kind of legal requirement forcing you to develop a handbook… 4 minute read


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