Friday 5 for April 20th, 2018
Book Review: Be Amazing or Go Home, by Shep Hyken
By: Edwin Bevens
Shep Hyken’s latest book, Be Amazing or Go Home, comes with a dramatic backstory. One of Shep’s employees suddenly developed a problem with tardiness, and general lackluster… 2 minute read
The Three R’s of Character
By: Will Adams
Life comes at you at fast. Real fast. As a leader, you must put time and effort into your priorities. To ensure you have adequate time to invest in those priorities, you must plan and… 4 minute read
Your Employees Need a Break!
By: ADP
Fewer and fewer American workers are taking time off. A recent study found that in a single year, 40 percent took no vacation, and fewer than half of those who did made it work-free… Read article
Is Your Customer Service Invisible?
By: Shep Hyken
Jeff Bezos once said, “The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.” The best customer service goes unseen, but… Watch video
Why You Need an Employee Handbook
By: Bill Wortman
An effective employee handbook that lays out all company policies can be a great benefit to your small business. Although there’s no kind of legal requirement forcing you to develop a handbook… 4 minute read
