Find People Who Don’t Have to Fake It

March 25, 2020 // Shep Hyken

Employees who have to engage with customers have to have the right attitude. And you can’t just count of people to “fake it.” You may have had an experience where an employee was providing good service, up until the moment you weren’t their responsibility any more…and then the attitude flipped. They didn’t have to fake it, so they didn’t. But customers still see that! And it impacts the overall customer experience.

Watch this week’s video for more insights on how to find people who are the right fit for your culture!

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.