Find the New End to the Customer Experience
What’s the final moment in a typical customer interaction with your business? What’s the end of the customer experience? That final moment plays an outsized role in how the customer views the overall experience, so it’s important for it to be a positive one. But now think again: is that final moment really the final moment, or is there another interaction that comes later and could potentially change the last impression?
Learn about how the New End of the customer interaction becomes the True End in this week’s video: