Fight for Your Customers!

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No one likes it when they have to fight with a company to get the experience they were expecting. Going in circles trying to get a problem solved is miserable. To build a customer-centric organization, the situation should be the exact opposite: your employees should be willing to fight for the customer. When something goes wrong, they are proactive about making it right!

Learn more about fighting for your customer in this week’s video!

Shep Hyken

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to