Even Better Than a Positive Review

January 16, 2019 // Shep Hyken
Even Better Than a Positive Review

A customer testimonial is powerful. And now in our age of social media and review sites, customers are sharing more of their experiences—both positive and negative—than ever before. But while getting a customer to leave a positive review or say something nice on Twitter is good, you can do even better. Find ways to get your customers to tell your story, with shareable videos! Get some ideas in my latest video:

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.