Empowered Employees Create Great Experiences

February 22, 2021 // Shep Hyken
Empowered Employees Create Great Experiences

Have you empowered your team to create a great experience for your customers? One thing I’ve pointed out frequently is that your customers aren’t just comparing you to your direct competitors; they’re also comparing your customer experience with every other company they do business with. And there are some companies that have set an incredibly high bar! A great example I heard about recently came from The Ritz-Carlton.

Watch this week’s video to hear the story and learn how you can train your employees to deliver amazing experiences!

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.