Your Employee Experience Will Impact Your Customer Experience
I believe in the Employee Golden Rule: Treat your employees like you want the customer to be treated (maybe even better). The simple truth is that to have a good customer experience, you must have a good employee experience. What’s happening on the inside of your company is going to be felt by customers on the outside. So take time to consider what your employees experience when they come to work, and how you can improve that experience.
Watch this week’s video for more discussion on this topic!