Your Employee Experience Will Impact Your Customer Experience

Your Employee Experience Will Impact Your Customer Experience

I believe in the Employee Golden Rule: Treat your employees like you want the customer to be treated (maybe even better). The simple truth is that to have a good customer experience, you must have a good employee experience. What’s happening on the inside of your company is going to be felt by customers on the outside. So take time to consider what your employees experience when they come to work, and how you can improve that experience.

Watch this week’s video for more discussion on this topic!

About the author

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.

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