Dramatic Change, Not Traumatic Change!

You want to create a better experience for your customers. That naturally requires change. Sometimes, it requires dramatic change. So what can you do to make sure that your dramatic change is a positive one, and not a negative one? You want a dramatic change that doesn’t cause a lot of drama, and doesn’t turn into a traumatic experience!

Shep Hyken

About Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.