Don’t Operate on Your Personal Assumptions
What you think is not always what other people think. Assuming that your personal likes and dislikes and way of doing things is universal can lead you to make big mistakes. What’s more important is being in sync with how your customers feel. Make sure you understand their preferences, their timetables, their assumptions of how things ought to be. If you have a disconnect between what you assume people want and what people actually want, it can create a disastrous experience.
Learn more in this week’s video!