Don’t Miss the Chance to WOW!

August 31, 2020 // Shep Hyken

amazing sign. amazing round vintage grunge stamp. amazing

The key to providing a great customer experience is to be a little better than average, all the time, in every way. But every so often, a chance to provide one of those famous “WOW” moments rears its head. You might miss it, though, if you’re not paying close attention, and really listening to your customer. Watch this week’s video for a couple great examples!

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.