Don’t Lose Sight of Your Customers
One of my favorite restaurants was famous for having its maître d’ walk backwards up the stairs while conducting guests to their tables. For a long time, I assumed it was a fancy ritual, one of those things that is done in high society. Decades later, I found out the truth: it was all about keeping eyes on the customer.
In this week’s video, I share why they walked backwards up the stairs at Tony’s in St. Louis, and how you can keep your eyes on your customers, too.