Don’t Let Bad Customer Service Become a Habit

Reasons for a Customer Service Debacle

When you practice something day after day, and it becomes natural, then it has become a habit. That can be a good thing—or it can be a bad thing. Customer service naturally becomes a habit, which means that bad customer service can become a habit, too—and one that you need to avoid! Delivering amazing customer service requires a conscious choice, doing the right thing day after day after day, until it becomes second nature to you. And those habits will drive your business.

Learn more in this week’s video!

For more on this topic, check out my new book, Be Amazing or Go Home!

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to