Don’t Forget the Last Impression

Dont Forget the Last Impression

You know it’s important to make a good first impression. But what about your last impression? If you’re asking your customers to fill out a survey about their experience, that survey becomes their last impression of your business. So it needs to measure up. Learn about how to create a good survey and leave a memorable last impression for customers in this week’s video!

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to