Don’t Forget the Obvious Customer Service Steps!

Pick Up the Phone

Sometimes, what seems like the most obvious advice is the most important. That we should be responding more quickly to our customers when they call or email sure seems like something everybody “knows”—and yet people still need the reminder! A slow response time continues to be one of the most common complaints in some professional services industries, for example, and the reminder of some basic, common-sense ideas is still necessary. Customers want to know that you are focused on them, and waiting several days to respond is not getting the job done.

Hear my story about this in my latest video!

Shep Hyken

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to