“Don’t Blame Me, I Just Work Here!”

The Problem with Fine

Have you ever tried to report a problem and gotten the response, “Don’t blame me, I just work here!”? Maybe it wasn’t those exact words, but you can recognize the sentiment behind them. If you or anyone on your team ever gives that response, it’s a big mistake. There will always be problems—it’s how they’re handled that is the true test of excellence. Remember that we all have two jobs: the job we’re hired to do, and the job of taking care of the customer.

Learn about how to make an opportunity out of a problem, and why it’s so important, in this video!

Shep Hyken

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.