Do You Do the Right Thing?

April 9, 2019 // Shep Hyken

Sometimes people go above and beyond in customer service, to do more than would be expected. They do it because, in their minds, it’s the right thing to do. One of my readers recently sent me a note that described a situation just like this, where someone provided him service above and beyond the call of duty, without asking for a reward. Listen, and think about how to make a habit of doing the right thing.

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.