Are Your Customers at Risk of Switching?

Are Your Customers at Risk of Switching?

Customers want and expect better customer service than ever before—because we taught them to. Customers don’t just compare your business’s service to your direct competitors; they compare your service to the best service they’ve ever experienced, anywhere, from anyone. The bar is constantly moving higher, and when a business fails to clear that bar, customers are more willing to move on than ever before. A recent survey found that 67 percent of customers have become “serial switchers,” regularly switching brands because of poor customer service.

To learn more about the results from this recent survey and how you can thrive in this age of switching, watch this week’s video!

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About the author

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.

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