Would Your Customers Pay More for Great Service?
What would you be willing to do for your customers if they were willing to pay you more for it? A recent study found that 52 percent of customers would pay more for “good” customer service. Even better, 66 percent would pay more for “great” service. And to top it all off, 75 percent of customers would pay more for “exceptional” service! Great customer service makes price less relevant. Consider what exceptional service looks like to your customers, and then find ways to make it happen.
For 4 ideas on creating service so good that your customers would pay more, watch this week’s video!