Would Your Customers Pay More for Great Service?

Do You Know the Lifetime Value of Your Customer

What would you be willing to do for your customers if they were willing to pay you more for it? A recent study found that 52 percent of customers would pay more for “good” customer service. Even better, 66 percent would pay more for “great” service. And to top it all off, 75 percent of customers would pay more for “exceptional” service! Great customer service makes price less relevant. Consider what exceptional service looks like to your customers, and then find ways to make it happen.

For 4 ideas on creating service so good that your customers would pay more, watch this week’s video!

Shep Hyken

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.