Customer Service Is More Than Just an Encore!

Customer Service is More Than an Encore

As you think about your relationship with a customer, when does the customer experience start? A common mistake some people make is to think of customer service as really only beginning once the sale is made. But in actuality, that’s just the encore. What do I mean by that? It’s something I’ve learned from my experience as a magician!

Watch this week’s video to learn more:

Shep Hyken

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to