Customer-Focused Musts

Customer Focused Musts Header

The best customer service doesn’t just deliver on the things that a business must provide; you have to do more. If you want to be a customer-focused company, there are other things you must do, above and beyond the minimum. What amenities might your customers appreciate? Think about your customer-focused musts, and identify the things you either need to have or do to provide a better customer experience.

Learn more in this week’s video!

Shep Hyken

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to