Creating an Amazing Experience

Have you ever had a truly amazing experience as a customer? One where someone at a business went truly above and beyond the call of duty to take care of you? With a little effort and creativity, you can create an experience your customer will remember forever. Watch this week’s video for some examples of gestures that everyone will remember!

Shep Hyken

About Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to