Convenience Leads to Disruption

Truly Disruptive Thinking

What can you do when your competition matches you in quality, price, and service? What can you do to stand out when you are so evenly matched? After hitting those three fundamentals, the next level to add to differentiate yourself is convenience. If you’re easier to do business with, and your customers know it, you’ll win!

Learn more about how convenience leads to disruption in this week’s video!

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to