How Consistent is Your Customer Experience?
June 19, 2018 //
![How Consistent is Your Customer Experience How Consistent is Your Customer Experience](https://gosmallbiz.com/wp-content/uploads/2019/03/How-Consistent-is-Your-Customer-Experience.jpg)
If a customer talks to two of your employees and asks them both the same question about your products or services, will they give the same response? If not, you could have a big problem with consistency. Inconsistent answers lead to customer confusion and a lack of confidence, which is a killer for trust! I recently had an experience that demonstrated this perfectly, and you can hear the story in the video below!