3 Ways to Build a Consistent Customer Experience


The old saying goes that the three secrets to success in real estate are location, location, and location. But I have to say, the three secrets of customer service success are similar: consistency, consistency, and consistency. When you’re delivering a consistent, predictable experience, that creates customer confidence, which leads to trust and loyalty. In this week’s video, learn the three different things you must do to deliver a consistent experience, and the verbal tell that will show that you’re on the right track.

Watch the video!

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.