Calculating Customer Retention Rates
It’s important to get a customer…but it’s also important for your business to keep the customers you get, so that they continue doing business with you and coming back again and again! So do you know what your customer retention rates are? The good news: I’ve got a way for you to figure it out! The bad news: we have to do a little math. Watch this week’s video for a discussion of what you need to know to find your customer retention rate, and what you can do to keep as close to 100% as possible!