Building Customer Loyalty in a Touchless Economy
Every business should be thinking about how to get customers to come back. Building customer loyalty is the surest road to a successful business. But actually getting there is a long process, with no shortcuts, and what customers are looking for changes over time. Right now, in the midst of a deadly pandemic, people are looking for safety. They want to do business with companies that make them feel safe. Other emerging trends are pointing to a convenient, touchless experience. Delivering a process that makes people want to come back is your aim, and in this week’s video we’ll talk about how to do it.