Building Customer Loyalty in a Touchless Economy

January 25, 2021 // Shep Hyken
Building Customer Loyalty in a Touchless Economy

Every business should be thinking about how to get customers to come back. Building customer loyalty is the surest road to a successful business. But actually getting there is a long process, with no shortcuts, and what customers are looking for changes over time. Right now, in the midst of a deadly pandemic, people are looking for safety. They want to do business with companies that make them feel safe. Other emerging trends are pointing to a convenient, touchless experience. Delivering a process that makes people want to come back is your aim, and in this week’s video we’ll talk about how to do it.

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.