Bosses Set the Tone for Service

June 3, 2020 // Shep Hyken

Companies often take the personality of their leaders, and if your leaders are not focused on customer service, it’s easy for the company’s service to lag behind, too. I saw this first-hand in my younger days as an employee. If you’re a leader, are you setting an example for your employees, and treating your employees the way you want them to treat your customers?

Learn more about how to empower your employees to take care of the customer in this week’s video!

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.