The Best Customer Service Line
What’s the best customer service line you’ve ever heard? Is it empathy for a customer’s problem? An explanation of the problem? A timeline for a solution? In conversation with the leader of social media customer service for a major cable television provider, I heard an unexpected answer—but a brilliant one. Learn why the best response you can give a customer is “Try it now!” and what you have to do to make it a viable response.
Watch this 4 minute video for the story!